Certified Nursing Assistant (CNA) Prometric Practice Exam

Which of the following is an example of positive non-verbal communication?

1. Avoiding eye contact while someone speaks

2. Nodding to show agreement, interest, and acknowledgment when another is talking

3. Crossing your arms while listening

4. Sitting with a closed posture

The correct answer is: Nodding to show agreement, interest, and acknowledgment when another is talking

Positive non-verbal communication includes gestures and body language that convey support, engagement, and understanding. Nodding while someone is speaking is a powerful example of this because it visually demonstrates that you are actively listening and engaged in the conversation. This action communicates agreement, interest, and acknowledgment, reinforcing the speaker's message and creating a more interactive and positive environment. In contrast, avoiding eye contact or crossing one’s arms can suggest disinterest, discomfort, or defensiveness. Similarly, sitting with a closed posture may indicate a lack of openness or engagement. These behaviors do not facilitate effective communication, making them less effective in fostering a positive interaction.