Certified Nursing Assistant (CNA) Prometric Practice Exam

When a resident tries to hit the nurse aide upon turning on the shower, what should be the nurse aide's immediate response?

1. Apologize and step away

2. Recheck the water temperature before continuing the shower

3. Continue the shower process

4. Call for help immediately

The correct answer is: Recheck the water temperature before continuing the shower

In this situation, the most appropriate response is to recheck the water temperature before continuing the shower. This action demonstrates the nurse aide's commitment to the resident's safety and comfort. Often, when residents express aggression or frustration, it can be related to discomfort or fear—especially in situations involving water, which some individuals may find disorienting or alarming. By ensuring that the water temperature is appropriate, the nurse aide has the opportunity to alleviate any potential distress the resident may be feeling. This approach not only addresses the immediate concern about the water temperature but also shows sensitivity to the resident’s needs. Ensuring safety and comfort for the resident is a critical aspect of a nurse aide's responsibilities, making this response especially important. In the context of the other choices, stepping away might escalate the situation, as it could reinforce the resident's feelings of insecurity or confusion. Continuing the shower without addressing the resident's behavior could lead to further conflict or harm. Calling for help is appropriate in many situations, but it may not be necessary if the immediate concern can be addressed through ensuring proper water temperature. The primary focus should always be on maintaining a safe and supportive environment for the resident.