Certified Nursing Assistant (CNA) Prometric Practice Exam

If a family member approaches while you are busy at the nurse's station and initiates conversation, what should you do?

1. Continue to work and ignore them

2. Make eye contact, smile, apologize for the delay and ask how you can help

3. Quickly finish your task before addressing them

4. Ask the nurse to assist them

The correct answer is: Make eye contact, smile, apologize for the delay and ask how you can help

Making eye contact, smiling, apologizing for the delay, and asking how you can help is the most appropriate response in this situation. This approach demonstrates professionalism and empathy, acknowledging the family member's presence and concern. It fosters effective communication and shows that you value their input, even if you are occupied with your duties. This engagement can help alleviate any anxiety the family member might be feeling about their loved one’s care. This response also maintains a caring environment, which is crucial in healthcare settings where families often experience stress. By promptly addressing the family member, you can gather necessary information, provide support, or direct them to other resources, ultimately enhancing their experience and connection to the care being provided. Other options may neglect the importance of communication and support that is crucial in a healthcare environment.