CNA Prometric Practice Exam 2026 – Complete Study Resource

Effective communication with patients necessitates qualities such as patience and the ability to express oneself clearly. When healthcare workers communicate with patients, it is essential to ensure that the information is conveyed in an understandable manner, taking into account the patient's perspective, emotions, and potential anxieties. Patience allows healthcare workers to listen actively, address concerns, and provide adequate time for the patient to process information or ask questions. Clear expression, meanwhile, helps in articulating complex medical information in a manner that the patient can grasp, fostering trust and ensuring that the patient feels heard and informed.

Other approaches, such as maintaining a formal tone and distance, might inadvertently create barriers in communication, making patients feel uncomfortable or less likely to engage in dialogue. Quick answers without explanations can lead to confusion and a lack of understanding about their care, while strict adherence to protocols can sometimes limit the flexibility needed to tailor communication to individual patient needs. Thus, the importance of patience and clarity in communication stands out as fundamental to effective interactions in healthcare settings.